Exchanges and Returns | Max Renovation
Exchange and Return Policy
Updated: March 2025 | Website: maxrenovacao.com.br
Consult Max Renovação's Exchange and Return Policy here. Understand your rights and procedures to return or exchange a product quickly and simply.
"Here at Max Renovação, your satisfaction is our commitment! We know that unforeseen circumstances happen, which is why we've created a clear and fair policy for exchanges and returns. Rest assured: if something doesn't go as expected, we're here to resolve it quickly and transparently."
Legal Guarantees
Our policy fully respects the Consumer Defense Code (CDC - Law nº 8.078/1990), ensuring all your rights and our responsibilities.
Conditions for Exchanges or Returns
Return due to Regret
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Deadline: 7 calendar days after receiving the product.
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Requirements: Product showing no signs of use, in its original intact packaging, with all accessories and invoice.
Max's Tip: "Keep the packaging until you are sure the product is what you needed. This way, we avoid any inconvenience!"
Exchange due to Defect or Non-Conformity
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Deadlines: 30 days for non-durable products (e.g., consumables) and 90 days for durable products (e.g., electronics).
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Requirements: Proven defect (photos or videos are welcome to speed up the analysis) and invoice or order number.
Max's Observation: "Products damaged during transport? Don't worry: we will cover the replacement immediately after analysis."
Step-by-Step to Request
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Initial Contact: Send an email to suporte@maxrenovacao.com.br or a WhatsApp message to (11) 97994-7666 with the order number, photos/videos, and the reason for the request.
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Approval: Our team will respond within up to 48 business hours with instructions for shipping the product.
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Return: Return shipping is free in case of defect. After we receive the product, the analysis will be completed within 5 business days.
Post-Return Options
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Exchange for another product: Choose an item of equivalent value or pay the difference, if necessary.
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Refund: Credit card chargeback (within up to 2 invoices) or immediate refund via Pix after approval.
Max Explains: "Need help choosing a new product? Our team of consultants is available to guide you!"
Cases Not Covered by Warranty
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Products damaged by improper use.
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Items without invoice or outside the legal deadline.
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Packaging violated or damaged by the customer.
Contact Channels
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Email: suporte@maxrenovacao.com.br
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WhatsApp: (11) 97994-7666 (8 am to 6 pm, Mon-Fri)
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Help Center: maxrenovacao.com.br/ajuda
