Max Renewal Brand - Learn About Our Brand and Commitments
The Scam Shield
CNPJ is not a detail. For us, keeping our CNPJ visible and contact channels clear is our shield against the fear of online shopping. Buying at Max means choosing a Brazilian store that works to combine variety, affordable prices, security, and human customer service.
MAX RENOVAÇÃO
A Brazilian brand created to renew choices, routines, and experiences.
Max Renovação was born with a simple idea: to make life easier for online shoppers.
We are a Brazilian e-commerce brand focused on useful, affordable, and well-chosen products for everyday life. We work with categories such as home, kitchen, electronics, beauty, pets, gifts, decoration, and utilities that help customers renew their routine without complications.
Our mission is not just to sell products. It's to deliver a clearer, safer, and more human shopping experience — from the first click to after-sales.
Here, customers find variety, competitive prices, official service channels, invoices, transparent policies, and an operation focused on solving, not stalling.
Max: Our Symbol
Max is the Max Renovação leopard. He represents the brand's energy: agility, attentiveness, courage, and closeness to the customer. More than a mascot, Max is how the brand communicates: direct, present, reliable, and always ready to help. But here's the truth about our way: Max does not replace support, policy, invoice, or responsibility. He represents the brand's personality, while the operation sustains trust.
What drives Max Renovação
Max was born to serve a customer who wants practicality but also security.
We know that online shopping still raises questions: delivery time, tracking, shipping, product quality, payment method, exchange, return, and support. That's why our brand was built on a direct commitment: to make shopping simpler, more transparent, and more reliable.
At Max, each product must have a clear role: to facilitate routine, improve an experience, solve a need, or transform an ordinary moment into something better.
Our mission
To offer smart, accessible, and functional products, with human customer service, organized delivery, and a shopping experience that respects the customer's time, money, and trust.
Our vision
To be recognized as a reliable Brazilian e-commerce brand, close to the consumer, and strong in product curation for everyday life. We want to grow nationally, but without losing what matters most: clarity, customer service, and a real commitment to our customers.
Our values
Transparency
We speak directly. No impossible promises, no fine print, and no hidden information.
Trust
Online shopping needs to provide security. That's why we work with official channels, invoices, clear policies, and human support.
Agility
We value the customer's time. We strive for speed in service, shipping, and problem resolution.
Curation
Max doesn't want to be just a crowded storefront. We want to select products with real utility, good cost-benefit, and appeal to the customer's routine.
Customer respect
Every order matters. Every question matters. Every problem needs to be treated with seriousness.
Constant evolution
Max is under construction every day. We improve our catalog, communication, logistics, customer service, and experience based on what the customer truly needs.
Why buy from Max Renovação?
Max Renovação has official service channels, issues invoices, has a return and exchange policy, a tracking page, a registered address, a public CNPJ (corporate taxpayer ID), and support via WhatsApp and email. Our commitment is to reduce doubts before purchase and provide support when the customer needs help.
Max Renovação operates nationally and partners with logistics providers to send products to customers with more security and predictability.
Shipping costs are calculated at checkout based on ZIP code, weight, dimensions, and available carrier. Since shipments are national, the shipping policy states that no customs fees are charged.
For São Paulo, Max offers faster shipping options when available. For other regions, delivery times may vary depending on the carrier, location, and product.
Max has Max, our assistant and brand symbol, but also has human support. Official customer service is provided via WhatsApp and Max Renovação's email.
To expedite any request, customers should provide their order number, name, purchase email, and a clear description of what they need. The website's support page guides on using the order number and shows official channels like WhatsApp and suporte@maxrenovacao.com.br.
Official human customer service hours: Monday to Friday, from 7 AM to 5 PM.
Unforeseen circumstances can happen. The important thing is to have clear rules and support to resolve them. Max Renovação follows the Consumer Protection Code.
For regret, the deadline is 7 calendar days after receipt. For defects, the policy states 30 days for non-durable products and 90 days for durable products, with requests made via email or WhatsApp and analysis after product receipt.
In cases of approved defects, the policy states free return shipping and analysis within 5 business days after product receipt.
Max Renovação offers payment methods available at checkout, including Pix, credit card, and installment Pix via Pagaleve when available.
For Pix, Max may offer a discount according to the active campaign. For credit cards, conditions appear before completing the purchase.
Max Renovação issues an invoice for all purchases.
Our Journey
The beginning of the idea
Max Renovação is born with the goal of operating in e-commerce and building a Brazilian brand focused on useful, accessible products with a good shopping experience.
Supplier expansion
The brand begins to expand its search for products, suppliers, and categories with the potential to meet different consumer needs.
Birth of Max
The leopard Max comes to represent the brand's personality: fast, attentive, daring, and close to the customer.
Evolution of national operation
Max strengthens its operations with partner logistics structure in Brazil, national stock, and greater focus on delivery, customer service, and customer experience.
Consolidation of the Max experience
The brand starts investing more in community, customer service, strategic catalog, clear policies, and digital presence.
The next step
Max enters a new phase: more organization, more trust, more curation, and more presence in the daily lives of Brazilian customers.
Max Club
The Max Club is the official community of Max Renovação. We created this space to bring customers closer to the brand, announce news, campaigns, offers, sweepstakes, and auctions when available.
The idea is not to bombard customers with meaningless messages. It is to create a community with early access, relationship, and special opportunities.
Join the CommunityOur commitment to you
Max Renovação doesn't just want to be another online store.
We want to be a brand that customers remember, trust, recommend, and return to buy from. Therefore, our commitment is simple: clear information before purchase; secure payment at checkout; invoice; national shipping; tracking; human support; return and exchange policy; and direct, no-nonsense communication.
You are not just buying a product. You are choosing a brand that wants to grow the right way: with trust, presence, service, and respect.
Max Renovação. Renew your routine with intelligence, style, and confidence.
