Max Renewal Refund Policy: Transparency and Security
Consult Max Renovação's Refund Policy. Learn how to request returns due to regret or defect, and understand our deadlines and conditions.
Refund Policy
Effective: March 2025 | Website: maxrenovacao.com.br
"At Max Renovação, your satisfaction is our priority! If for any reason your order does not meet expectations, we are here to resolve it quickly and transparently. See below how to request refunds and returns simply and securely."
Return due to Regret
Deadline: You have up to 7 calendar days, starting from the receipt of the product, to request a return.
Step-by-Step:
- Request: Send an email to suporte@maxrenovacao.com.br with your full name and order number.
- Approval: We will respond within 48 business hours with a postage code for free shipping.
- Refund: The amount will be fully refunded using the same payment method within 30 days after we receive the product back.
Conditions:
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✅The product must be intact, unused, in its original packaging, and with the invoice.
Return due to Manufacturing Defect
Deadline: You have up to 30 calendar days, starting from the receipt of the product, to report a defect.
Step-by-Step:
- Request: Send an email to suporte@maxrenovacao.com.br with your full name, order number, and photos or video proving the defect.
- Technical Analysis: Our team will evaluate the case within 5 business days after receiving the product.
- Solution: After approval, you can choose between a full refund or a replacement with a new product (subject to availability).
Conditions:
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⚠️The defect must not be a result of misuse or accidental damage.
Return Logistics
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🚚Free Shipping: In all approved return cases, we will provide a Correios (Brazilian Post Office) postage code at no cost to you.
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📦Packaging: We recommend using the original box. If not possible, use secure packaging to protect the product during transit.
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📍Return Address: All instructions, including the shipping address, will be provided by email after your request is approved.
Deadlines and Notes
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💳Credit Card Refunds: The reversal may take up to 2 billing cycles to be credited, depending on your card issuer.
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⚡Pix Refunds: The amount will be processed and returned to your account within 48 business hours after final approval.
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💥Products Damaged in Transit: Contact us immediately. We will cover the replacement once the problem is confirmed.
Questions or Help?
If you have any questions about our policy, please contact us:
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📧Email: suporte@maxrenovacao.com.br
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📞WhatsApp: (11) 97994-7666 (8 AM to 6 PM, Mon-Fri)
