Understand Max Renovação's Privacy Policy. Learn how we collect, use, and protect your data, and what your rights are under the LGPD.

Privacy Policy

Effective Date: March 2025 | Website: maxrenovacao.com.br

Purpose of Data Processing

We collect and use your personal data to:

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  Process and ship your purchases.
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  Offer personalized support via email, WhatsApp, or phone.
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  Send relevant communications (offers, updates, and tips).
• 📈
  Continuously improve your experience in our online store.

Data Collected

Information You Provide:

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  Name, email, phone number, and delivery address.
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  Order history and interactions with our support team.

Automatically Collected Data:

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  IP address, browser type, device, and pages visited.
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  Cookies to personalize ads and functionalities.

Note: We do not collect sensitive data (such as medical or religious information).

Data Sharing

To ensure your complete experience, your data will only be shared with:

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  Logistics Partners: For the delivery of your order.
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  Payment Platforms: Mercado Pago and similar, with certified total security.
• ⚖️
  Legal Authorities: Only when required by law.

Max's Guarantee: "Your data will never be sold or used for unauthorized purposes!"

How Long Do We Keep Your Data?

"That's an excellent question and shows your concern for privacy, and Max loves that!"

We only store your information for as long as strictly necessary. In practice, this means:

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  For Purchases and Services: Your data is kept as long as you are our customer and for the time necessary to cover warranties and exchanges.
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  Legal Obligations: We store transaction data (such as invoices) for the period required by law, usually 5 years.
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  Marketing: We keep your email for newsletters until you request to opt-out.

After these periods, your data will be deleted or anonymized. You are always in control.

International Data Transfer

For Max Renovação to operate with the best technology, some of our partners (like Shopify itself) are located outside of Brazil.

This means your data may be processed on servers abroad, but rest assured: Max guarantees that this transfer is done with complete security and with partners who adopt the same level of data protection that we require in Brazil (LGPD).

Data of Minors

Our products and content are aimed at individuals aged 18 or older. We do not intentionally collect data from minors.

If Max identifies any account or purchase made by a minor without proper authorization, we will immediately delete all data to ensure their protection.

Your Rights (LGPD)

The General Data Protection Law ensures that you can request at any time:

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  Access to the data we hold about you.
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  Correction of incorrect or outdated information.
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  Deletion of your data from our database (except when retention is required by law).
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  Revocation of consent to receive our communications.

How to request: Send an email to suporte@maxrenovacao.com.br with the subject "LGPD Rights Exercise."

Data Security

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  We use SSL encryption for all transactions, protecting your data end-to-end.
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  Our systems are monitored and protected against unauthorized access.
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  Our team receives continuous training on data protection best practices.

Max's Alert: "We will never ask for passwords or bank details via WhatsApp. Be suspicious of unusual messages!"

Cookies and Advertising

To learn more about the cookies we use and how to manage them, please consult our detailed Cookie Policy.

Updates and Contact

This policy may be reviewed periodically. If you have any questions, please contact us:

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  Email: suporte@maxrenovacao.com.br
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  WhatsApp: +55 11 97994-7666 (8 am to 6 pm, Mon-Fri)